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Index » Business & Commerce » Business Administration

The Art Of Delegation

D e l e g a t i o n i s t h e t r a n s f e r e n c e t o o t h e r s o f t h e a u t h o r i t y a n d r e s p o n s i b i l i t y f o r c a r r y i n g o u t c e r t a i n t a s k s . S u c c e s s f u l d e l e g a t i o n i m p l i e s t h a t t h o s e t o w h o m t h e t a s k s a r e d e l e g a t e d ; < L I > K n o w w h a t i t i s w h a t t h e y h a v e t o d o < L I > W a n t t o a c h i e v e i t < L I > H a v e t h e m e a n s t o a c h i e v e i t < L I > H a v e t h e a b i l i t y t o a c h i e v e i t < / L I > W H A T I S A U T H O R I T Y ? I n a n y o r g a n i s a t i o n t h e r e i s a d e g r e e o f f o r m a l a u t h o r i t y w h i c h g o e s w i t h t h e j o b . A s u b o r d i n a t e e x p e c t s t h e i r b o s s t o h a v e a w i d e r k n o w l e d g e , w i e l d a g r e a t e r i n f l u e n c e , a n d c a r r y m o r e w e i g h t t h a n t h e y d o t h e m s e l v e s . A t t h e s a m e t i m e , t h e r e i s a n a d d e d d i m e n s i o n t o a u t h o r i t y w h i c h i s i n v e s t e d i n t h e p e r s o n t h e m s e l v e s w h i c h w e c a l l l e a d e r s h i p . T h e e f f e c t i v e n e s s o f a u t h o r i t y i n a b u s i n e s s s i t u a t i o n d e p e n d s , t h e r e f o r e , o n t h e e x t e n t t o w h i c h i t i s a c c e p t e d b y t h e p e o p l e o v e r w h o m i t i s b e i n g e x e r c i s e d . W H A T I S R E S P O N S I B I L I T Y ? L i t e r a l l y i t m e a n s a n s w e r a b l e o r a c c o u n t a b l e ( t o a n o t h e r f o r s o m e t h i n g ) . A s u b o r d i n a t e t o w h o m a t a s k i s d e l e g a t e d i s , t h e r e f o r e , a c c o u n t a b l e t o t h e i r b o s s f o r t h e s u c c e s s f u l p e r f o r m a n c e o f t h a t t a s k . T h e o v e r a l l o b j e c t i v e s o f t h e o r g a n i s a t i o n c a n n o t b e d e l e g a t e d . T h e y m u s t b e s p l i t u p a n d n e w r e s p o n s i b i l i t i e s o r o b l i g a t i o n s c r e a t e d a t e v e r y l e v e l i n t h e o r g a n i s a t i o n . W H Y D E L E G A T E A T A L L ? I n a v e r y s m a l l o r g a n i s a t i o n t h e p e r s o n w h o c r e a t e d t h e f i r m w i l l h a v e s t a f f t o h e l p t h e m c a r r y o u t s o m e o f t h e t a s k s . F r e q u e n t l y t h e y t e n d t o k e e p d e c i s i o n s t o t h e m s e l v e s . A s t h e c o m p a n y g r o w s , t h i s m e t h o d o f d e l e g a t i o n i s l i k e l y t o b e l e s s a n d l e s s e f f e c t i v e . E v e r y d e c i s i o n - e v e n i n t h e s m a l l e s t m a t t e r s - h a s t o g o r i g h t u p t h e l i n e . A d e c i s i o n i s m o r e e f f e c t i v e t h e c l o s e r i t i s m a d e t o t h e p o i n t w h e r e i t i s t o b e c a r r i e d o u t . W H A T S H O U L D A M A N A G E R D E L E G A T E ? T h o s e t h i n g s t h a t a s u b o r d i n a t e c a n d o : < L I > B e t t e r t h a n t h e m s e l v e s . S p e c i a l s k i l l s s h o u l d b e u s e d . < L I > M o r e c h e a p l y i n t e r m s o f t i m e a n d w a g e s c o s t . < L I > A s p a r t o f t h e i r t r a i n i n g . < L I > A s a r e a l p a r t o f t h e i r j o b . < / L I > W H A T S H O U L D A M A N G E R N O T D E L E G A T E ? T h e t h i n g s t h a t o n l y t h e y c a n d o : < L I > O v e r a l l p o l i c y a n d p l a n n i n g < L I > S e l e c t i o n , r e c r u i t m e n t , t r a i n i n g o f i m m e d i a t e s u b o r d i n a t e s < L I > P r o m o t i o n a n d a p p r a i s a l o f i m m e d i a t e s u b o r d i n a t e s . < / L I > T H E S T E P B Y S T E P T E C H N I Q U E T O S U C C E S S A n a l y s e t h e t a s k ( s ) • I s i t d e l e g a t e a b l e ? • I s i t w o r t h d e l e g a t i n g ? • H o w d o e s t h i s t a s k n e e d t o b e p e r f o r m e d t o b e s u c c e s s f u l ? • W h a t t i m e f a c t o r s a r e i n v o l v e d ? A n a l y s e t h e p e r s o n - d o t h e y h a v e t h e c o r r e c t : • A b i l i t y - N o w ? • W i t h t r a i n i n g ? • A t t i t u d e ? • W o r k L o a d ( D o t h e y h a v e t h e t i m e ? ) D e c i d e o n t h e m o n i t o r i n g s y s t e m C o m m u n i c a t e t o t a l l y - S e l l t h e t a s k T r a i n ( I f n e c e s s a r y ) S t a r t / A c t i o n M o n i t o r a n d e v a l u a t e B e p r e p a r e d t o a c t a n d s u p p o r t T h a n k a n d p r a i s e t h e p e r f o r m e r S U M M A R Y D e l e g a t i o n i n v o l v e s t r a n s f e r r i n g t o o t h e r s t h e r i g h t a n d d u t y t o p e r f o r m c e r t a i n t a s k s t o c e r t a i n s t a n d a r d s . I t i s s u c c e s s f u l w h e n s u b o r d i n a t e s h a v e t h e p e r s o n a l q u a l i t i e s a n d c o m p e t e n c e t o c a r r y o u t t h e t a s k s . D e c i s i o n s s h o u l d b e t a k e n a s c l o s e a s p o s s i b l e t o t h e p o i n t w h e r e t h e y w i l l b e c a r r i e d o u t .

Author: Jonathan Farrington

Author Bio:

Jonathan Farrington

Jonathan Farrington is a business coach, mentor, author, and consultant who has helped hundreds of companies and thousands of individuals around the world achieve their full potential and consequently, optimum performance levels in his capacity as Managing Partner of The jfa Group

He has authored in excess of three hundred skills development programmes, designed a range of unique and innovative process tools including the Strategic Workshops series, P4 Programme,Channel Programme and the Vanguard suite. In addition he has designed a range of unique and innovative process tools – Optimus+ and ASP Profile and written extensively on organisational and sales team development.

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