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Index » Business & Commerce » Business Advertising
 

Packaging Experiences ? Part II: The Application

 
< P > I n P a r t I w e d i s c u s s e d t h e f i v e ( 5 ) c o r e c o m p o n e n t s a b r a n d c o u l d h a v e i n o r d e r t o c r e a t e a r i c h e r “ b r a n d e x p e r i e n c e ” f o r t h e c o n s u m e r . R e m e m b e r y o u d o n o t n e e d a l l f i v e , b u t t h e m o r e c o m p o n e n t s y o u c a n b u i l d u p o n , t h e g r e a t e r t h e o p p o r t u n i t y t o c r e a t e s o m e t h i n g m e m o r a b l e . < / P > < P > A f t e r y o u h a v e a s s e s s e d y o u r b r a n d y o u c a n b e g i n t o d e t e r m i n e t h e o v e r a l l p e r s o n a l i t y a n d d i r e c t i o n t h e b r a n d c a n g r o w . Y o u s h o u l d g e n u i n e l y i n t e g r a t e t h i s p e r s o n a l i t y i n t o e v e r y t h i n g y o u d o — n o d e t a i l i s t o o s m a l l , f r o m h o w y o u r s t a f f a n s w e r s t h e p h o n e , t o y o u r e n v i r o n m e n t a n d , m o s t i m p o r t a n t l y , t h e w a y i t f o r m s y o u r o v e r a l l p a c k a g e . < / P > < P > S u c c e s s f u l b r a n d s c r e a t e a d i a l o g u e w i t h c o n s u m e r s b y c o n n e c t i n g w i t h t h e m , s p e a k i n g w i t h t h e m a n d l i s t e n i n g t o t h e i r e m o t i o n s . T h e r e a r e s o m a n y o r g a n i z a t i o n s c a t c h i n g o n a n d d o i n g e x c e p t i o n a l l y w e l l e x e c u t e d b r a n d e x p e r i e n c e s t h a t p e o p l e a r e b e g i n n i n g t o e x p e c t t h e m . < / P > < P > O n t h e r e t a i l f r o n t , a s i m p l e s t r o l l d o w n t h e a i s l e o f v i r t u a l l y a n y s t o r e p r e s e n t s a n o v e r w h e l m i n g a m o u n t o f i n n o v a t i v e p r o d u c t s a t t r a c t i v e l y p a c k a g e d a n d b e g g i n g y o u t o s l o w d o w n a n d p e r u s e y o u r o p t i o n s . A t e v e r y “ t o u c h p o i n t , ” a s u c c e s s f u l b r a n d i n t e r a c t s w i t h c o n s u m e r s , c r e a t i n g w o n d e r f u l y e t v e r y p e r s o n a l e x p e r i e n c e s f o r e a c h i n d i v i d u a l . < / P > < P > I n p a c k a g i n g d e s i g n , w h y d o e s t h e e x p e r i e n c e s o m e t i m e s t a k e a b a c k s e a t t o e v e r y t h i n g e l s e ? H o w c a n p a c k a g i n g e x p e r i e n c e s b e c r e a t e d t h a t a r e a s c o m p e l l i n g a s t h e i r o v e r a l l c o n n e c t i o n w i t h t h e b r a n d i t s e l f ? < / P > < P > T h e s e d a y s t h e a n s w e r i s i n c r e a s i n g l y b e c o m i n g “ e x p e r i e n t i a l b r a n d i n g . ” T h i s m a r k e t i n g t e r m h a s q u i c k l y b e c o m e o v e r u s e d a n d m i s u n d e r s t o o d . C h e a p g i m m i c k s a n d p o o r l y i m p l e m e n t e d p l a n s , a s w e l l a s i l l t h o u g h t o u t r e l a t i o n s h i p s h a v e m i r e d t h e c o n c e p t i n t o t h e w o r l d o f c r o s s p r o m o t i o n s a n d c o d e s t o e n t e r i n t o w e b s i t e s f o r c h e a p m e r c h a n d i s e y o u r e a l l y d i d n ’ t n e e d i n t h e f i r s t p l a c e . < / P > < P > < B > C r e a t i n g a n E x p e r i e n c e < / B > < B R > I n o r d e r t o u n d e r s t a n d w h a t m a k e s a b r a n d e x p e r i e n t i a l , r e s e a r c h h a s b e e n c o n d u c t e d w i t h c o n s u m e r s o n i n t e r n a t i o n a l l e v e l s . T h e y i n t i m a t e l y d e s c r i b e d t h e i r f a v o r i t e b r a n d s a n d g a v e a f r a m e o f r e f e r e n c e t o u n d e r s t a n d t h e m e a n i n g o f e x p e r i e n c e . < / P > < P > W h a t w a s D i s c o v e r e d : < / P > < P > • T r u e e x p e r i e n c e s c r e a t e a u n i q u e r e l a t i o n s h i p i n w h i c h c o n s u m e r s c o n n e c t e m o t i o n a l l y a n d i n d i v i d u a l l y — n o t j u s t p h y s i c a l l y o r v i s u a l l y . < / P > < P > • T h e e x p e r i e n c e r e s u l t s i n p o s i t i v e p u r c h a s e d e c i s i o n s a n d s t r e n g t h e n s b r a n d l o y a l t y . < / P > < P > I f y o u c a n f i n d a n d d e v e l o p t h a t e x p e r i e n t i a l c o n n e c t i o n w i t h c o n s u m e r s , t h e y w i l l t a l k a b o u t y o u r b r a n d a n d r e i n f o r c e i t c o n s t a n t l y t o e v e r y o n e t h e y k n o w . M o r e i m p o r t a n t l y , w h e n w e c a n t r a n s l a t e t h a t c o n n e c t i o n f r o m s t o r e s h e l f a l l t h e w a y t o t h e i r h o m e s y o u b e c o m e a p a r t o f t h e i r l i f e . < / P > < P > S p e c i f i c e x p e r i e n c e s , o n e s t h a t a r e d i s t i n c t i v e a n d p e r s o n a l , h e l p t o c r e a t e t h i s d e e p e r b o n d w i t h c o n s u m e r s . W h e n a S t a r b u c k s p a t r o n v i s i t s t h e s a m e s t o r e e v e r y m o r n i n g , o r d e r s h i s f a v o r i t e b e v e r a g e h i s w a y a n d t a k e s t h a t f i r s t s i p i n t h e b e s t s e a t i n t h e h o u s e , t h a t p e r s o n i s e x p e r i e n c i n g a m a g i c m o m e n t . T h e e x p e r i e n c e o f d r i n k i n g t h i s b r a n d o f c o f f e e i n t h i s s t o r e s e t t i n g k e e p s t h e e x p e r i e n c e a t a h i g h e r l e v e l t h a n j u s t a c u p o f c o f f e e , m a k i n g i t m e m o r a b l e l o n g a f t e r t h e c o f f e e i s g o n e . < / P > < P > T o s u c c e s s f u l l y e x t e n d e d t h e m a g i c m o m e n t o f i t s r e t a i l s t o r e s i n t o p e o p l e s h o m e s , S t a r b u c k s l e v e r a g e d t h e i r c o f f e e s h o p e x p e r i e n c e a n d s t r a t e g i c a l l y p a c k a g e d i t u p t h r o u g h a c o n s i s t e n t a p p l i c a t i o n o f t h e b r a n d t o a l l t o u c h p o i n t s . T h i s i n c l u d e d g r a p h i c s , f l a v o r s , p r o d u c t a n d i m a g e r y t o p r o p e r l y e x t e n d t h e b r a n d i n t o w e l l p a s t t h e c o f f e e s h o p a n d i n t o p e o p l e s l i v e s . < / P > < P > R e t a i l o u t l e t s h a v e a n a d v a n t a g e i n c r e a t i n g e x p e r i e n c e s f o r t h e i r c o n s u m e r s . T a r g e t u t i l i z e s w e l l - d e s i g n e d p o i n t - o f - p u r c h a s e d i s p l a y s , a n d o v e r a l l s t o r e e n v i r o n m e n t . I t t a k e s a c o m p l e t e u n d e r s t a n d i n g o f e n v i r o n m e n t , c a t e g o r y a n d w h o y o u r s h e l f n e i g h b o r s a r e t o s k i l l f u l l y c r e a t e t h e s a m e t y p e o f e x p e r i e n c e o n - p a c k b e c a u s e p a c k a g i n g i s n o t a s s p a t i a l a s i n t h e r e t a i l e n v i r o n m e n t . S i n c e a b r a n d ’ s p a c k a g i n g i s o n l y a s m a l l p a r t o f t h a t s p a c e , i t m u s t b e c o n s i d e r e d f a r m o r e e x t e n s i v e l y . < / P > < P > A c o m m i t m e n t m u s t b e m a d e t o c r e a t i n g a n e x p e r i e n c e o n - p a c k , d e l i v e r i n g a n d e x t e n d i n g t h e b r a n d t o t h e c o n s u m e r i n w a y s m o r e p e r s o n a l t h a n p r e v i o u s l y t h o u g h t a b o u t . I n o u r t e c h n i c a l w o r l d w e o f t e n f o r g e t t h e s i n g l e m o s t c o m m o n t o u c h p o i n t w i t h a b r a n d i s i t s p a c k a g i n g . W h e n a b r a n d e x p e r i e n c e i s c o n s i d e r e d a s a h o l i s t i c d i s c i p l i n e i t n o t o n l y r e i n f o r c e s t h e e x p e r i e n c e b u t a l s o g i v e s c o n s u m e r s a r e a s o n t o r e m e m b e r y o u ; m a k i n g y o u t h e b r a n d t h e y w i l l t a k e h o m e . < / P >
Author: Jim Stringer
 
Author Bio:

Jim Stringer

Jim Stringer is the Creative Director for XO Create! which provides expertise in packaging experiences. XO Create! assists organizations with branding, positioning and moving product through compelling packaging solutions. To contact Jim call 678.319.4242

This article can be searched using: internet advertising, online advertising, advertising specialties, advertising agency
 
 
 

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