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Index » Business & Commerce » Business Advertising
 

Brand Love, Part 2

 
< P > L a s t i s s u e , I t a l k e d a b o u t i n c r e a s i n g y o u r B r a n d L o v e - - m e a n i n g t o i n c r e a s e t h e a f f e c t i o n t h a t p r o s p e c t s a n d c u s t o m e r s f e e l t o w a r d y o u r b u s i n e s s . < / P > < P > W h y ? < / P > < P > B e c a u s e i n c r e a s i n g " a f f e c t i o n " w i l l b u i l d r e l a t i o n s h i p s . T h o s e r e l a t i o n s h i p s , i f m a d e s t r o n g e n o u g h b y i n c r e a s e d B r a n d L o v e , b u i l d a b r i d g e f o r p r o s p e c t s t o b e c o m e c u s t o m e r s . T o s o m e , t h a t b r i d g e m i g h t b e m a d e o f r o p e , s w a y i n g i n t h e b r e e z e , c o m p l e t e w i t h w o o d e n p l a n k s . T o o t h e r s , i t w i l l b e a m i g h t y s t o n e s t r u c t u r e . I t a l l d e p e n d s o n h o w w e l l y o u c o n n e c t w i t h e a c h p r o s p e c t . < / P > < P > I t a l s o m e a n s p u t t i n g m o r e c e m e n t o n t h e b o n d w i t h t h e c u s t o m e r s y o u a l r e a d y h a v e . L o c k i n g c u s t o m e r s i n , t i g h t e r a n d t i g h t e r w i t h e v e r y b r a n d e x p e r i e n c e i s a c r i t i c a l a s p e c t t o p r o f i t a b i l i t y a n d g r o w t h . T h e r e a s o n h e r e i s t w o f o l d : I t c o s t s l e s s t o m a i n t a i n c u r r e n t c u s t o m e r s t h a n t o g a i n n e w o n e s , a n d t h e b e s t a d v e r t i s i n g i s w o r d o f m o u t h . S o u n d s l i k e a c l i c h é ( ' c a u s e t h e y a r e ) , b u t . . . i t ' s t r u e , f o l k s . < / P > < P > S o , t h e b i g q u e s t i o n i s : H o w t o d o i t a n d d o i t b e t t e r t h a n y o u r c o m p e t i t i o n . < / P > < P > P r e v i o u s l y , I m e n t i o n e d g e t t i n g h o n e s t a n d f o r t h r i g h t f e e d b a c k f r o m c u s t o m e r s . H a v i n g o n e - o n - o n e c o n v e r s a t i o n s c a n h e l p . Y o u w i l l a l s o g e t v a l u e d h o n e s t y f r o m q u e s t i o n n a i r e c a r d s t h a t h a v e a f e w q u i c k a n s w e r s A N D s o m e s p a c e t o w r i t e i n o t h e r t h o u g h t s . A c t u a l l y , t h a t c o u l d b e t h e m o s t i m p o r t a n t a s p e c t o f t h e c a r d . G e t t i n g t h i s k i n d o f f e e d b a c k c a n p r o v i d e h u g e r e w a r d s . < / P > < P > F i r s t , t h i s t y p e o f “ s i l e n t ” f e e d b a c k l e t s t h e w r i t e r g i v e a m o r e h o n e s t o p i n i o n , r a t h e r t h a n t a l k i n g f a c e - t o - f a c e . T h e y d o n ’ t h a v e t o s i g n t h e i r n a m e . A l s o , t h e f e e d b a c k g i v e n c a n o p e n u p t r a i n s o f t h o u g h t t h a t m a y n o t h a v e o c c u r r e d t o y o u b e f o r e . Y o u m a y g e t i n s i g h t i n t o i m p r o v i n g y o u r c o r e b u s i n e s s . T h e i n s i g h t m a y t u r n i n t o a r e a l i z a t i o n t h a t l e a d s t o b i g d i s c o v e r y , s u c h a s a d i f f e r e n t p r o d u c t , s e r v i c e , o r a n e n t i r e m a r k e t . < / P > < P > A n o t h e r w a y t o i n c r e a s e B r a n d L o v e i s t h e p r o p e r t r a i n i n g o f y o u r e m p l o y e e s . N o t h i n g i s m o r e o f d o w n e r ( e x c e p t p e r h a p s b a d m e r c h a n d i s e ) t o a c u s t o m e r t h a n a n i n c o m p e t e n t e m p l o y e e . S e r v i c e s h o u l d b e a b i g p a r t o f y o u r m a r k e t i n g p l a n , a n d t h a t m e a n s i n v o l v i n g t i m e a n d e x p e n s e t o t r a i n y o u r e m p l o y e e s p r o p e r l y . W e ' v e a l l h e a r d o u r e c o n o m y i s b e c o m i n g m o r e s e r v i c e - b a s e d , b u t w e ' v e a l l s u f f e r e d f r o m b a d s e r v i c e - m o r e o f t e n t h a n n o t . B e i n g o n h o l d f i v e m i n u t e s o r m o r e . B e i n g i g n o r e d w h e n y o u w a l k i n t h e d o o r . G i v e n i n c o r r e c t i n f o r m a t i o n , b e i n g o v e r c h a r g e d , o r h a v i n g s o m e t h i n g d e l i v e r e d l a t e . A l l b a d n e w s f o r c u s t o m e r s . < / P > < P > I o n c e c a l l e d a l o c a l o u t l e t o f a n a t i o n a l h o m e c e n t e r c h a i n , a n d I w a s o n h o l d f o r 3 0 m i n u t e s ! I s t a y e d o n a s l o n g a s I c o u l d , j u s t t o s e e a c t u a l l y h o w m a n y m i n u t e s i t t o o k f o r s o m e o n e t o a n s w e r . I t w a s s o l o n g , I c o u l d h u m t h e i r j i n g l e i n m y s l e e p ! A n d t h e y n e v e r a n s w e r e d . N o w , I g o s t r i c t l y t o t h e i r c o m p e t i t i o n . A l a r m i n g l y , i t ' s t o t h e p o i n t w h e r e m e d i o c r e s e r v i c e i s s o n o t i c e a b l y d i f f e r e n t , i t g e t s a p p l a u d e d . K e e p i n g y o u r e m p l o y e e s t r a i n e d a n d c a r i n g s t a r t s a t t h e t o p . S o i f t h i s h a s n ' t b e e n a p r i o r i t y f o r y o u , m a k e i t o n e , a n d y o u ' l l s e e y o u r r e f e r r a l s g o u p . < / P > < P > T h i s l e a d s i n t o m y n e x t p o i n t - b e c o m i n g t h e P r e f e r r e d E m p l o y e r . I n t h e m a r k e t i n g t r i a n g l e , t h e r e a r e t h r e e e l e m e n t s : B u s i n e s s , C u s t o m e r s , a n d E m p l o y e e s . W i t h t h e B u s i n e s s a t t h e a p e x o f t h e t r i a n g l e , i t c a n n o t e x i s t w i t h o u t t h e o t h e r t w o . Y o u ' r e n o t j u s t m a r k e t i n g t o c u s t o m e r s . Y o u a r e m a r k e t i n g t o y o u r e m p l o y e e s t o o , b e c a u s e t h e y a r e i n v e s t i n g t h e i r t i m e t o w o r k f o r y o u . < / P > < P > W h e n y o u c r e a t e a n e x c e l l e n t w o r k a t m o s p h e r e a n d e m p l o y e e s f i n d w o r k i n g f o r y o u r e w a r d i n g , y o u g e t g r e a t p e r f o r m a n c e f r o m t h e m A N D y o u a t t r a c t t o p t a l e n t . T h o s e a r e t w o t h i n g s t h a t a r e p r i c e l e s s a n d a l m o s t i n s u r e s u c c e s s . C o n v e r s e l y , w h e n y o u d o n ' t c a r e a b o u t y o u r e m p l o y e e s , t h e i r t r a i n i n g , o r m a k e w o r k a n u n p l e a s a n t e x p e r i e n c e , c o u n t o n p o o r t o m e d i o c r e h e l p w i t h o u t m u c h c a r e o r e f f o r t . I c a n n o t t h i n k o f a f a s t e r w a y t o d r i v e g o o d h e l p a n d c u s t o m e r s a w a y . < / P > < P > B e i n g t h e P r e f e r r e d E m p l o y e r d o e s n ' t m e a n d o e s n ' t m e a n t h e r e a r e n o r u l e s i n p l a c e o r y o u p a y o b s c e n e l y h i g h w a g e s f o r c o m p a r a b l e w o r k . I t s i m p l y m e a n s y o u r e m p l o y e e s a r e r e s p e c t e d , t a u g h t t o d o t h e i r j o b w e l l , g i v e n p r o p e r f e e d b a c k w h e n n e e d e d , a n d a r e m a d e t o f e e l v a l u e d . < / P > < P > T a k e a g o o d o b j e c t i v e l o o k a r o u n d y o u r b u s i n e s s . G e t h o n e s t f e e d b a c k f r o m y o u r c u s t o m e r s A N D y o u r e m p l o y e e s . G r e a t b u s i n e s s e s b e c o m e t h a t w a y b e c a u s e t h e y a r e c o n s t a n t l y s e a r c h i n g f o r w a y s t o b e c o m e b e t t e r . T h o s e t w o g r o u p s s h o u l d b e y o u r m o s t i m p o r t a n t a n d m o s t d e p e n d e d - o n a l l i e s i n t h a t n e v e r - e n d i n g s e a r c h . ~ < / P > < P > R e p u b l i s h i n g p a r t o f o r e n t i r e a r t i c l e , i n a l l f o r m s , i s w e l c o m e d , a s l o n g a s a u t h o r b i o i n f o i s p r i n t e d a n d p r o p e r a u t h o r s h i p c r e d i t i s g i v e n . A s a c o u r t e s y , p l e a s e s e n d a u t h o r a c o m p l i m e n t a r y c o p y . < / P >
Author: John Jordan
 
Author Bio:
John Jordan is a reputable writer. John likes to scribble articles about this industry.
This article can be searched using: internet advertising, online advertising, advertising specialties, advertising agency
 
 
 

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